FAQ'S

If I use Compatible Ink in my Printer does it void my warranty?
No, It is your right as a consumer to choose the brand of ink you wish to use in your printer. Using Fresh Ink in your printer in the correct manner will not void your warranty

What is the Print Quality like?
Whether printing in black or colour, Fresh Ink print results are sharp, crisp and bright. It is very difficult to distinguish between a Fresh Ink printout and an original ink cartridge printout.

Will my warranty service be refused if I use Fresh Ink?
No, your warranty service cannot be refused unless there is proof that Fresh Ink has damaged your printer.

What is the Fresh Ink guarantee?
If in the unlikely event your printer is damaged by a Fresh Ink product when used according to Fresh Ink instructions, Fresh Ink will repair or replace your printer.

Why is Fresh Ink my best choice in Compatible Inks?
There are 2 very good reasons:

1. Take a look at any of our competitors packaging and see how difficult it is to quickly identify your cartridge with your printer. Once you have found it close your eyes and try to remember the number. Now take a look at our packaging solution. It’s easy to identify your cartridge and so easy to remember your unique picture.

2. The quality of the products. We have extensively tested and researched our products and manufacturers to ensure we bring you, our customers only the finest ink. Our printouts are comparable to originals but you can enjoy up to 60% savings.

Common Printer Problems

Odd Colours – the colours on the printed image don’t represent the image on the screen i.e. too red, too yellow etc... This is usually the result of a blockage to one or more printer heads. Run a nozzle check to see if there is a blockage and then run a printer head clean.

Streaking, Banding or Missing Lines – a very common problem but usually rectified by undertaking a “print head clean”. There are some simple steps you can take to minimise the likelihood of this problem occurring:
a.Undertake a print head clean when you change cartridges
b.Use high quality paper such as Fresh Paper
c. Replace empty cartridges as soon as they run out.
d. Don’t take out empty or low cartridges without immediately replacing it with a new one

Incorrect paper setting or type
Premium quality paper does not need as much ink to record the true image.
The crackle effect known as “Coalescence” can be caused by the ink output being to fast or to high for the paper being used. The ink is being jetted faster than the paper receiving layer can absorb.
Reduce the print speed. In your print settings choose the highest resolution possible and the finest drop size possible.

Incorrect Colour balance
The file may look good on screen but the print is different.
This can be caused by the monitor not being calibrated to the printer.
Or the file being only low resolution eg web images are generally 72 Dpi to get photo quality print outs you would prefer 300 Dpi images.
Correct Skin tone is lost, and detail in blacks and shaded areas are lost.
Also check the printer driver settings match the recommended paper settings.